Volcano HI lodging
Frequently Asked Questions
Guests to the Volcano area often have a number of questions. We hope to answer most of them here, but if you still need more information send us an email at info@volcanovillageestates.com and we will get back to you as soon as possible.
You can check-in anytime after 3 pm. Our office is open from 9 am – 6 pm so if you have bags you want to drop off sooner just let us know and we will hold them in the office for you. If we can accommodate an earlier check-in we will be happy to offer that. The earliest would be 2 pm. You must call the morning of arrival to see if we can offer you an earlier check-in as it depends on guests leaving.
You pay a one-night non-refundable deposit at the time of booking. 7-days prior to arrival we will charge the credit card on file for the balance due. After 7-days there are no refunds for any reason.
You can cancel up to 7-days in advance of arrival and will only pay the one-night deposit. After 7-days the full cost of the reservations is non-refundable.
We may have minimum night stays on some holidays, weekends and special days.
Volcano Village is at 4,000 feet so it is much cooler than by the beach. Our nighttime temps drop and so we have heaters in all our rooms but no air-conditioning.
Each room has a maximum occupancy which is shown on the website. This is a fire requirement so if you have more in your party than the room holds then we ask you to reserve more than one room or upgrade to a bigger room.
Our new rates (post-Covid) reflect the addition of a breakfast of fresh fruit and a hot entree you can heat up in your room. Breakfast is provided in the mini-fridge. If you have booked at the old rate with Hale Ohia (prior to May 13th, 2021) you can add breakfast for an additional fee.
We welcome children of all ages. We do not have cribs or other beds for infants. Additional person fees of $30 will apply for additional persons in the room.
All rooms require at least one guest over the age of 21 years. Children cannot rent a room without a parent or other adult staying with them.
All units have a private bathroom away from other guests. Rooms that sleep more than 2 persons, such as Akaka Falls have one bathroom for 5 persons.
There are 5 rooms with fireplaces. Pineapple Ohana, Grand Suite, Rainbow Falls, and Umauma Falls.
PARK & AREA QUESTIONS
Volcano Village is about 45 minutes drive from Hilo. Any taxis need to come from Hilo so it can be expensive and a long wait. There is no Uber type of service in the area. You can hire a tour guide that will pick you up from the hotel and drop you off, however, if you are not hiring a tour guide then you will need a car to explore the area as there is no public transportation.
We are within walking distance to the entrance to Hawaii Volcanoes National Park. You can walk to some of the trails from the property, however, to really explore the park you will need a car rental.
Depending on the route you take, we are a 45 minutes drive from Hilo and a 1.5 – 2 hrs drive from Kona.
A guide is a great idea if you want to explore the area and the park, we can assist you in hiring a local guide, just give us a call 7-days prior to arrival. However, like many national parks, Hawaii Volcanoes National Park is designed to be toured independently. There is a visitor center with interpretative rangers, maps, and instructions for safe hiking around the volcano. For help in planning your trip, visit Hawaii Volcanoes National Park.
Kīlauea Volcano is erupting. Lava activity is confined to Halemaʻumaʻu with lava erupting from a vent on the northwest side of the crater. For the most updated information visit the park website.
You should be prepared for drastic changes in the weather. It can be warm and sunny in the morning and then start to rain and get cold within a short time. Volcano Village averages mid-60°F’s to low-70°F’s. Nighttime temps can drop down to the low 50°F’s, so we encourage guests to be prepared by packing a jacket. This is a tropical rainforest so expect rain when visiting.
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